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Free shipping on every order!
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please note: Minor "irregularities" are inherent with all handcrafted products and contribute to their one-of-a-kind appeal. Colors may vary slightly due to dye lot changes. Minimal size and pattern repeat variations are completely normal and to be expected. What may appear to be an irregularity in color or construction is a part of the basket's handmade nature.
Unrolling Your Rug
Due to tight packaging for shipping and handling, your rug may not lay flat when first unwrapped. Gently work out the wrinkles with your hands, a broom handle or similar pole starting from the center and working outward.
Care and Cleaning
Stray loops or loose yarns may occur and are normal. Do not pull them; snip neatly with scissors. New rugs may also shed or "fuzz" - this is also normal and will eventually stop.
Shake out or vacuum as needed (do not use beater attachment). Clean spills immediately by blotting with a cloth or sponge; do not rub. Spot clean with a mild detergent or soap/water solution. If using cleaning solvent, pretest it on a small area by applying a few drops, then blotting with a clean, white, absorbent cloth or paper towel. Professional cleaning is recommended for stains.
Occasionally reverse and rotate your braided rug. This process will prolong the life of the rug by evenly distributing the traffic and wear on both sides.
Benefits of Wool
Wool is a great choice for fireside use. It is naturally flame resistant due to its fiber structure: wool has a very high ignition temperature, requires a high level of oxygen to sustain combustion, has a low heat of combustion (the amount of heat released in the burning process) and is self extinguishing. Wool does not melt or stick.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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